FAQ's

Orders & Shipping

Q: How long will it take to receive my order?
A: We process orders within 1-2 business days. Shipping times vary:

  • Economy Shipping: 5-8 business days (Free on orders over $50)

  • Standard Shipping: 3-5 business days

  • Expedited Shipping: 2 business days
    You will receive a tracking number via email once your order ships.

Q: What shipping carriers do you use?
A: We partner with reliable carriers like USPS, UPS, and FedEx to ensure your order arrives safely and on time.

Q: Do you ship internationally?
A: Currently, we only ship within the United States and its territories.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day hassle-free return policy on unused and unopened items in their original packaging. Please see our full Return Policy for details.

Q: How do I start a return?
A: Simply email us at service@vividesk.shop with your order number. We will verify your request and email you a prepaid return shipping label within 24 business hours.

Q: How long do refunds take to process?
A: Once we receive your return, refunds are processed within 14 business days and will be issued to your original payment method.

Q: Are there any restocking fees?
A: No. We do not charge any restocking fees for returns.

Products & Quality

Q: What materials are your products made from?
A: We are committed to quality and sustainability. Our products are crafted from solid wood, bamboo, brushed aluminum, and premium, eco-composite materials designed for durability and style.

Q: How do I assemble my product?
A: Most of our products require minimal assembly. All necessary tools and step-by-step instructions are included in the package. You can also email us for digital instruction manuals.

Q: Do your products come with a warranty?
A: Yes! We stand behind our quality. Most products come with a 1-year limited manufacturer's warranty against defects. Please contact us for specific warranty details.

Contact & Support

Q: What's the best way to contact customer service?
A: The fastest way to get help is via email at service@vividesk.shop. You can also call us at +1 (213) 668-5332 during our business hours (Monday-Friday, 9 AM - 5 PM EST).

Q: How quickly do you respond to emails?
A: We strive to respond to all customer inquiries within 24 business hours.

Website & Security

Q: Is my payment information secure?
A: Absolutely. Our checkout process is powered by Shopify, which is Level 1 PCI DSS compliant. This means your payment information is encrypted and secure. We never store your full credit card details on our servers.

Q: How can I track my order?
A: Once your order ships, you'll receive an email with a tracking number and a link to track your package on the carrier's website.